FAQ
How long will it take to get my orders?
Due to the influx of orders from our ongoing sale, there will be a slight delay in dispatch. Rest assured, all orders will be shipped within a 24-48 hour timeframe. Depending on your geographic location, the delivery may take approximately 4-10 business days.
Additionally, we offer a premium international insured delivery option at a modest charge of £2,95 which we highly recommend for prioritized service and faster shipping.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Which payment methods do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express), as well as digital wallets and flexible payment options such as Apple Pay, PayPal and other providers (availability may vary by country).
Where can I find your size guide?
A detailed size guide is available on every product page and includes body measurements and garment measurements where relevant. We recommend checking this before ordering, especially for fitted styles or occasionwear.
Will my item look exactly like the photos?
We do our best to ensure our imagery is as accurate as possible, using natural or studio lighting that reflects the true colour and fit. However, colours may appear slightly different due to screen settings or lighting conditions. If you’re unsure about a shade or fabric, our team can help with more detail.
Are your products ethically made?
We are committed to responsible production and work closely with selected manufacturing partners who follow fair and safe working practices.
How should I care for my Elyséa London pieces?
Care instructions vary by fabric, so please always refer to the care label inside your garment. As a general guide, we recommend gentle washing, avoiding high heat, and allowing garments to air‑dry. For delicate fabrics such as silk or embellished pieces, professional cleaning may be advised to maintain their quality.
What is your returns policy?
You can return unworn, unused items in their original condition, with all tags and packaging intact, within 30 days of receiving your order. Items that show signs of wear, damage or alteration may not be accepted.
How do I start a return or exchange?
To start a return, contact our customer care team with your order number and the item(s) you’d like to send back. We’ll provide you with step‑by‑step instructions. For exchanges, let us know which size or item you’d prefer so we can check availability.
How long does a refund take?
Once your return has been received and approved, we aim to process refunds within 3-7 working days. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to make the funds visible in your account.
My item arrived damaged or incorrect – what should I do?
We’re very sorry if your order isn’t perfect. Please contact our customer care team within 30 days of receiving your parcel, including your order number and clear photos of the issue. We will prioritise a replacement or refund as quickly as possible.
I still have a question – how can I contact you?
If your question isn’t answered here, our customer care team is happy to help. You can reach us via email at support@elysea‑london.com, or by using the contact form on our Contact page. We aim to respond within 24 working hours.